Shipping Terms & Conditions

Extra Insurance on Shipped or Freighted Items

The consumer-bailor can purchase extra insurance on any shipped or freighted items. (All shipped items or freighted shipments automatically receive $500 of insurance on them) The rate is $10 for each additional $100 worth of extra insurance. The consumer-bailor must let employees of the company know if they want extra insurance at time of pick up in writing on the front side of the contract that that items are inventoried on and they sign when the company picks up the items from the consumer-bailor for such services. The consumer-bailor must also declare how much extra insurance on each individual item or freighted shipments that the consumer-bailor wants shipped or freighted with the company at time of pick up.

Repacking fees and other shipping or freighted rates

The company will charge the consumer-bailor for any extra repacking of all shipped or freighted items. This includes labor, packing material, custom made boxes or pallets, and time. The rate varies from $25-$75 per shipped item to $85 per hour (minimum) per freighted shipment

Dimensional Weight (Volumetric Weight)

Transportation charges may be assessed based on dimensional weight, which is a volumetric standard. Dimensional-weight pricing is applicable on a per-package or per-shipment basis to all shipments in customer packaging. UPS packaging may also be subject to dimensional-weight pricing. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. Customers who fail to apply the dimensional-weight calculation to a package may be assessed dimensional-weight charges from UPS. See the Dimensional Weight description in the Fees and Other Shipping Information section of the UPS Rates Guide for additional details.

Shipping Damage Claims

If you have a damage claim, please save the box as is and any packaging material used to ship the damaged item's' for inspection by UPS to back up your claim, this is very important.

  1. We must receive notice of a claim due to damage (visible or concealed), delay (including spoilage claims), shortage, or failure to properly collect or deliver a C.O.D. payment within 7 calendar days after delivery of the shipment. We must receive notice of all other claims, including, but not limited to, claims for non delivery or misdelivery, within 30 days after the package was tendered to College Student Storage for shipment.
  2. Notice of claims for which you are seeking more than US $100 must be in writing by email and include pictures of damaged items. All claims must be made within the time limits set forth previously.
  3. Your notice of claim must include complete shipper and recipient information, as well as the UPS tracking number, date of shipment, number of pieces, and shipment weight. Failure to provide us with notice in the manner and within the time limits set forth in paragraphs (A) through (B) will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions.
  4. Written documentation supporting the amount of your claim must be delivered to us within 30 days after the package was tendered to College Student Storage for shipment. Such documentation may include original purchase invoices, estimates or invoices for repair, expense statements, appraisals, final confirmation screen if online order with proof of payment, or other records. These documents must be verifiable to our satisfaction.
  5. We are not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance owed to us.
  6. College Student Storage and UPS reserves the right to inspect a damaged shipment on the recipient's premises as well as the right to retrieve the damaged package for inspection at our facility. The terms and conditions applicable to the original shipment (including any declared value) will govern the disposition of all claims in connection with the shipment, including any claim relative to the retrieval, inspection or return of the package. When a package is picked up for inspection, a receipt for the damaged package will be provided if requested by the recipient. All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded.
  7. Except in the case of concealed damage, receipt of the shipment by the recipient without written notice of damage on the airbill is prima facie evidence that the shipment was delivered in good condition.
  8. We do not accept claims from customers whose packages were tendered to UPS through a package consolidator. (See the Package Consolidators [Including UPS Authorized Ship Centers] section.) All claims to UPS must be presented by College Student Storage.
  9. Only one claim can be filed in connection with a shipment. Acceptance of payment of a claim shall extinguish any right to recover in connection with that shipment.
  10. When we resolve a claim by paying full value for a shipment, we reserve the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with us.
  11. You can file a claim in the following ways:
    1. Send written claims, including the completed claim form and supporting documentation to College Student Storage, PO Box 7088, Boulder, CO 80306
    2. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN THE DENIAL OF YOUR CLAIM.

Extra-Large Packages

Pieces weighing less than 151 lbs. that exceed 165 inches in length and girth combined ("extra-large" packages) may be accepted as UPS Express Freight U.S. shipments. These pieces do not have to be palletized (skidded), stackable or forkliftable. Minimum billable weight is 151 lbs. regardless of actual weight.

The length and girth of a package is length plus (2 times the height) plus (2 times the width). If the dimension includes a fraction, a fraction of one-half or greater will be rounded up to the next whole number; less than one-half will be rounded down to the next whole number.

Inspection of Shipments

We may, at our sole discretion, open and inspect any shipment without notice. We do this when the contents in the box is loose and not secure, overweight, or something is leaking, etc.

Oversize Packages

The maximum limits for UPS Express U.S. packages are 150 lbs. and 119 inches in length and 165 inches in length and girth. Packages that weigh 150 lbs. or less and exceed 108 inches in length or 130 inches in length and girth will be considered "oversize" packages. Oversize packages will be rated based on the greater of the package's actual rounded weight or dimensional weight. In addition, an oversize charge will apply; see the UPS Rates Guide.

Packages that exceed 119 inches in length and 165 inches in length and girth may be refused or, if found in the express package network, may be considered for transportation at our sole discretion. These packages also will be rated based on the greater of the package's actual rounded weight or dimensional weight, and an oversize charge will apply.

The length and girth of a package is length plus (two times the height) plus (two times the width). If the dimension includes a fraction, a fraction of one-half or greater will be rounded up to the next whole number; less than one-half will be rounded down to the next whole number.

Overweight Packages

If a package weighing more than 150 lbs. is incorrectly marked on the airbill or entered into any electronic shipping device as either UPS First Overnight, FedEx Priority Overnight, UPS Standard Overnight, UPS 2Day or UPS Express Saver, then we may audit and correct the service to an available UPS Express Freight service. Terms and conditions of the applicable UPS Express Freight service will apply. If a package weighing more than 150 lbs. is inadvertently tendered for UPS First Overnight, UPS Priority Overnight, UPS Standard Overnight, UPS 2Day A.M., UPS 2Day or UPS Express Saver, an additional charge of US$2 per pound will be assessed for each pound in excess of 150 lbs. If a package weighing more than 150 lbs. is inadvertently tendered for UPS Priority Overnight or UPS 2Day to or from Puerto Rico, an additional charge of US $2.25 per pound will be assessed for each pound in excess of 150 lbs.

Prohibited Items

You are prohibited from tendering the following items for shipment, and they will not be accepted:

  1. Cash and currency.
  2. Live animals, except as provided in the Live Animals and Ornamental Marine Life (Including Live Fish) section. (Edible seafood, such as live lobsters, crabs or other types of fish and shellfish for human consumption, is acceptable, provided the shipper is in compliance with all local, state and federal laws.)
  3. Animal carcasses. (Animal heads and other parts for taxidermy may be accepted but must be properly packaged. This restriction does not apply to properly packaged meat or poultry products intended for human consumption.)
  4. Human corpses, human body parts, human embryos, or cremated or disinterred human remains.
  5. Shipments that require us to obtain a local, state or federal license for their transportation.
  6. Shipments that may cause damage or delay to equipment, personnel or other shipments.
  7. Lottery tickets and gambling devices where prohibited by law.
  8. Hazardous waste, including, but not limited to, used hypodermic needles or syringes, or other medical waste.
  9. Packages that are wet, leaking or emit an odor of any kind.
  10. Live insects.
  11. Shipments or commodities that are prohibited by applicable local, state or federal law.
  12. Waste or garbage for disposal.

Notwithstanding any other provision of the UPS Service Guide, we are not liable for delay of, loss of or damage to a shipment of any prohibited item. The shipper agrees to indemnify UPS for any and all costs, fees and expenses UPS incurs as a result of the shipper's violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.