Why does CSS need my e-mail address and my parent’s email address?
CSS does all of its communication with its customers via e-mail. It is extremely important to read the emails we send you since they will contain important information. It is important to check your emails regularly for updates to schedules and delivery. We ask for your parent’s email address to keep them informed and as a secondary point of contact in case we can’t get a hold of you.
It is always the customer's responsibility to be aware of important dates and information that we email to you. We recommend you call CSS at 888-621-9680 or email us at firstname.lastname@example.org if need information. Email addresses are kept confidential and not given out or sold to anyone.
What is Box Day?
Box Day is the weekend day"s" at each school when CSS hands out boxes, tape, a poster tube, packaging instructions, labels, and markers to customers who have signed up for one of our services (this is what your deposit pays for). We also have packaging material (bubble wrap) and mattress covers available for purchase. You may use your own boxes if you wish. If you need more labels, you can download extra labels here in PDF format. Check out your school schedule by clicking on your school logo on our homepage or on the Schools We Serve page for when and where Box Day is at your college.
What happens if I miss Box Day?
If you miss Box Day or sign up after we have had Box Day at your school, then you are responsible for supplying your own boxes, tape, and packing supplies. (At CSU and CU you can go to the the Rams bookstore or Shipping on the Hill for boxes anytime) CSS can still provide you with our shipping and storage services. If CSS has more than one pick-up day at your school, you can get boxes and tape on the first pick-up day and store or ship on the second pick-up day. Please make sure to check out your school schedule page by visiting the Schools We Serve.
Do you pick up and deliver off campus?
YES! CSS can pick up your items at your residence off campus. We can also store and redeliver your belongings for the next semester. This is included in our storage services, there is no extra charge for this.
Do I have to be there when you pick up and drop off my belongings?
It is helpful but not mandatory. If you have someone there who will assume responsibility, like a friend, parent, or roommate, that is fine. On the day we pick up your items, we provide an inventory sheet for your records. On your delivery day, we require a signature before we can drop your items off. We strongly recommend you be there to inventory your items. We cannot leave your storage items at the front desk of any on-campus residence hall. They will not accept them, so you or a friend have to be there to sign for them. If you live off campus, we cannot leave your items on the front porch if no one is home. You will be charged a redelivery fee if no one is home and we are unable to deliver your items inside your residence.
What happens if I don’t know my drop-off address for the next semester?
That is not a problem. We will send you email reminders and ask that you email us no later than August 1st with your delivery info. If you are still unsure of your delivery address after August 1st please be in contact with us. If we receive them after that date, we cannot guarantee the date you choose for delivery. We confirm all delivery info via email.
When you do email us your delivery info, please include the day you want your items re-delivered to you (restricted to specific dates other than CU-Boulder, check your school schedule page), the new address and if applicable the name of the residence hall, apartment complex, or Greek house, room or apt #, and if you are living with any other CSS customers. Please be specific with your drop-off address and give us street references if possible if it is an off-campus address.
Are there any important dates I should know about?
Yes! Please find your school name under the Schools We Serve and locate your school schedule. There is a lot of important information on each school schedule page. Specific dates and times for box day, pick-up days and drop-off days at each school are located there. It is the customer’s responsibility to know if these dates will work for you at your school before you are signed up.
- On pick-up days, you are to have all of your items downstairs and ready to go at the BEGINNING of your pickup time; this includes both shipping and storage.
- On drop-off days, all deliveries start at 9 AM and continue until 5 PM. We do not set specific drop-off times and someone must be there to sign for your items before we drop them off.
- If you want your items delivered outside the specific delivery dates for your school, you will pay a $75-$125 fee and they subject to availability.
Can I get extra CSS boxes?
CSS will give customers up to 10 boxes ( 3 different sizes) on the box delivery day. Students can purchase more from us if they need them. Please note that these boxes must be accounted for. Customers who have extra boxes they don’t use should return on the day we pick up their items. Customers will be charged extra for boxes that are not accounted for, or not used for our services. Our services include the box when the box is used for our shipping or storage services.
How do I make a pick-up time?
If you live on campus, you need to go to your school schedule link by clicking on your school icon on the Schools We Serve page. All the pick-up information for your school is located there. Also listed are the pick-up times and locations for each residence hall. If you live off campus, when you sign up online, you will be able to choose what day and a 2 hour window you would like your items picked up. We can pick up your storage and shipping items almost anytime throughout the year. If you live off campus at the other schools we service, we can pick up your items on the days we pick up on campus students, or we can come outside those days for a "special pick up fee".
Can CSS help me pack?
You asked for it, now we can! CSS will re-pack customers’ moving, storage or shipping boxes correctly with packing material and our expertise to insure their safety. Our re-packing service is an excellent option for shipping customers who want their computers or electronic items shipped safely, securely, and guaranteed insurance "if" damaged during transit. This service is a great convenience for customers who need help packing correctly because they are hurt or not in state, who don't have the time, or want to be worry-free about their fragile or electronic items being shipped or stored correctly and safely. Properly packed items are the key to their safety.
Also, in the worse case scenario, if shipping items are damaged, properly packed items receive full insurance value ( $500, unless you specify more); improperly packed items do not. The number one reason why customers’ items are broken, damaged, or denied insurance claims is because they were improperly packed by the customer. Save the hassle and the worry; let CSS re-pack it for you! CSS re-packing fees vary on the item but average between $25-$75. CSS re-packing fees are extremely cheap when comparing them to other re-packing services!
Are there moving fees and Assembly/disassembly fees?
With our storage and shipping services, we pick all items up fromthe ground floor. If you want us to pick up or deliver items past the ground floor, we do charge a moving fee. The rate is $35 per every 15 minutes. Non furniture pick ups and deliveries take us 15-30 minutes on average. With furniture pick up and deliveries take 30 minutes up to 2 hours
If a customer wants us to assemble or disassemble furniture (like Ikea items) or take brackets off the walls, re-arrange furniture, etc. we do charge an assembly/disassembly fee. This fee is again $35 for every 15 minutes. Yes, we will have tools on hand to offer this service. Note! This service is based on availability. If we are slammed and extremely busy on a day you want us to assemble or disassemble items, we may not have the time to do it and have to come back on another day or a different time. Call the office ahead of time to get this set up.
How do I properly pack my belongings for storage?
Label all 4 sides and the top of your boxes with your full name and confirmation # in black marker ( this way we are able to see them when they are stacked up in our truck or at the warehouse). When you label your items, please use marker only, it is more legible than pen or pencil. Please, securely tape all boxes (especially the bottoms). If you have plastic containers, please use them. pack them full, tape them shut and label the top and sides of the container with your name and conformation number.. Pack heavier items in smaller boxes and lighter items in larger boxes. If possible store computers and electronic items in their original packaging for security. If you don’t have the original packaging be sure to securely pack your electronics so there is no extra room for the item to shift and break. Items like furniture, bikes, skis, snowboards, fans, office chairs, etc.. that do not fit in boxes are fine the way they are, tag and label.
Please refer to the packaging instructions provided to you on Box day or download our Storage Packaging Instructions here.
Can I store items other than boxes?
Yes, we can store anything! Plastic containers and bins are great for packing and storing items, just be sure to securely fasten the lids with tape. Furniture, futons, bicycles, skis, kayaks, lamps, couches, rugs, skis, snowboards, dorm fridges etc... are not a problem either. Particleboard beds and large furniture, like IKEA furniture, must be broken down. CSS will not be responsible for any particleboard furniture if it is damaged, this stuff is very cheaply made and falls aprt. Often times students don't put it together correctly when they assemble it. We will do our best not to break it.
We do not store and are not responsible for candles, money, cosmetics, food or liquid laundry detergent. Please check the storage pricing page for commonly stored items and prices, or call the office at 888.621.9680 if you have any questions.
Does CSS store vehicles?
Yes, we can store any type of vehicle or car. Vehicles are stored inside a climate controlled warehouse in Boulder county. We ask that all cars have at least 1/4 tank of gas in it when we pick it up. Please visit our car storage page for more information on car storage.
Where are my possessions stored?
Your items are stored in a secure, climate controlled warehouse in Boulder or Fort Collins, Colorado. All of your possessions are safe, secure, and insured. The warehouse has a motion and camera alarm system.
What if I have more or fewer items than what I ordered for storage?
Don’t worry you only will be billed for the amount of items that you store. The more items you have, the more you will be charged whereas the fewer items you have, the less you will be charged. This holds true for the storage packages too. If you have fewer items than the package you signed up for, then you will be charged less. There is no minimum or maximum amount a customer can store. When you sign up over the phone we can provide an estimate of storage costs, but that is no guarantee of what the final price will be. The price of your storage depends on what you give CSS on the pickup day. Please check the storage pricing page for our storage packages and itemized pricing.
Can I pull my belongings out of storage early?
Yes, you can access your belongings early. If you come to the warehouse it is a $40 warehouse fee for us to meet you there and pull your items for you. If you want a special delivery other than the warehouse it is either $75 or $150 special delivery fee depending on what school you go to and is based on availability. We ask that you notify us a week ahead of time so we can try and accommodate your schedule. The earliest time you can receive your items from CSS and not pay an extra delivery charge is the first day of designated drop-off dates at your school. CU-Boulder has unlimited delivery dates through the summer, until school starts due to our proximity to the campus.
If you are not returning to school, we can ship or freight your items home or wherever you want, or store them for another semester. If you need your stuff shipped or freighted, repacking charges may be applied.
Can I store my belongings for a longer period of time if I go abroad or take a semester off?
Yes. You will be charged the same price for each semester we store your belongings. We charge for storage at the beginning of each new storage semester. Your belongings will be delivered to you when you return.
Is your warehouse climate controlled?
Yes. All of our warehouses are climate controlled, which means that the storage facilities maintain a safe even temperature at all times. Our warehouses are climate controlled, this does not mean that the warehouse is air conditioned.
Can I store other items in my car while it's in storage?
Yes! This isn’t a problem, pack your vehicle full. Our car storage warehouse is gated, alarmed, and has someone on site 6 days a week
What car insurance do you offer?
You need to carry insurance on your vehicle for damages, loss, and vandalism, we do not offer insurance on cars.
Do you offer prorated discounts for car storage?
We do not offer prorated discounts. Minimum charge for our car storage service is for one semester. We do offer a one month rate for CU-Boulder and Denver schools only.
Do you only store cars?
No, we will store any vehicle. CSS can store trucks, SUV's, cars and motorcycles.Motorcycle rates are half off!
Do I have to be a college student to store my vehicle?
No. CSS will store any vehicle, whether you are in college or not.
Is there a minimum charge for storage?
Yes, the minimum charge for storage customers is $100. This is even after discounts. If your storage bill is under $100 with or without discounts, you will be charged the minimum rate of $100 for storage.
What do your storage prices include?
Our storage prices include pick up at your residence on or off campus, storage in a climate-controlled warehouse with insurance for the summer break or semester, delivery of your storage at your residence on or off campus the following fall or semester, and boxes, tape, packaging instructions, labels, marker, and a CSS poster tube. All prices are per semester. Your $35 deposit goes towards the boxes and tape we deliver to you ahead of time and not towards your final bill. If you do not need any boxes and tape, your deposit will be applied to your final bill. CSS bills per a four-month semester; our semesters are summer, fall, and spring.
How do I properly pack my materials for shipping?
We ask that you label all sides and the top of your shipping boxes with your full name, confirmation #, and the word SHIPPING on them. Make sure to write your shipping address on the top of each box and on the contract you sign when we pick up your items. It is important to use plenty of packaging material for electronic and fragile items. Make sure the contents of your shipping boxes fit snugly, and the boxes are filled to the top. Items should not be loose and moving around inside. It is the customer’s responsibility to properly package their shipping. Customers can request that we repack fragile or larger items for them like skis, TV's, Bikes, etc... Click here to download our Packing & Shipping Instructions.
Note: Improperly packaged items, such as computers and other electronic items that are damaged during shipping will be denied insurance coverage, even if you have insurance on them. This is because UPS and CSS do not pay insurance claims on improperly packaged and shipped items.
Let us repack fragile items for you to ensure they arrive safe.
Is there a minimum charge for shipping?
There is NO minimum rate for shipping customers.
What do your shipping prices include?
Shipping prices include $500 insurance on each package, boxes, tape, packaging instructions, and pick-up at your residence. We use UPS ground for our shipping services. we also email you tracking numbers.
Billing & Insurance Questions:
When do I pay?
A deposit is required when you sign up and is used to "reserving your space." Your deposit also goes towards the boxes, tape, poster tube and packaging supplies we deliver to you ahead of time before we pick up and move, storage and/or ship your items. The balance is due the day we pick up your storage or shipping. After your billing is complete (within 1 week of pick-up), CSS will email you an itemized billing receipt for your records.
Can I get my deposit back if I cancel?
All orders can be canceled without penalty up until the Box Day at your school. If you cancel after you receive your boxes and tape, your deposit will be forfeited. If you do not show up for Box Day and cancel after that, then you still forfeit your deposit. View your school schedule by visiting the Schools We Serve.
Are there any hidden fees or penalties?
CSS has no hidden fees. Your deposit goes towards the boxes and tape we deliver and does not apply to your final bill. If you do not take any boxes and tape, then your deposit will be applied to your final bill.
There are a couple of penalties and fees you should be made aware of. If CSS is unable to deliver your items because of an errant address on your part or no one is home on the delivery day to sign for your storage, a $75-$100 delivery fee will be charged. It is also the discretion of CSS when they will be able to re-deliver your storage. To avoid this, it is imperative we have your cell phone # so we are able to contact you on delivery days.
If a customer packs a box over 70lbs, you will be charged a $40 overweight fee. If the box weighs more than 100lbs, you will be charged $50 and we will re-pack your box into 2 boxes (yes this happens).
If a customer wants their storage delivered on an earlier or non-scheduled CSS delivery date, a $75 -$150 fee will be charged, and needs to be set up, at least, one week in advance. This is subject to delivery availability and no delivery date outside of set delivery dates will be guaranteed.
If a storage bill is not paid within 1 week of pick up because the credit card on file is declined and we cannot get ahold of you, the customer will be assessed a $25 late fee. If the customer does not pay their storage or shipping or moving bill in full within 1 month of the date of the services we provided them (30 days), the late fee is $50. After A month, the late fee is $25 per 2 weeks until the outstanding balance and the late fee is paid in full. Storage customers who leave items in storage past the 1st day that school begins for the fall semester will be charged for extra storage. This fee is $25 extra per week for the first month, unless the customer wants the items stored for a full semester, then the storage charge is the same rate as the previous semester.
Please, we are not out to get you on any of these fees. If you have ANY issues or problems, call the office at 888.621.9680 and talk to us, we will work with you before we assess any fees or penalties.
What about insurance?
Yes, each storage customer automatically receives 60 cents per pound of commercial liability insurance on their storage up to $100 per item. Additional insurance can also be purchased. Rates of insurance are $100 for every $1000 of declared value of storage per semester. Each shipping package is automatically insured for up to $500. Additional insurance can also be purchased on a shipping package-per-package basis at $10 for each $100 of additional insurance purchased.